Refund & Cancellation Policy
Subscription Refunds
Because Cresto offers a free tier for you to test and validate our visual browser automation platform, all paid subscriptions are generally non-refundable. Once a billing cycle has started, we do not provide refunds or credits for partial months of service or for periods where your account was unused.
How to Cancel
You can cancel your subscription at any time directly through the platform. To do so, log in to your account, navigate to the Billingsection in your dashboard, and click the "Cancel Subscription" button. You do not need to contact support to process a cancellation.
When Cancellation Takes Effect
Cancellation takes effect immediately upon confirming your request in the billing dashboard. Your subscription auto-renewal will be turned off.
Remaining Subscription Time
If you cancel before your current billing cycle ends, you will retain full access to all paid features of your Cresto subscription until the end of that current billing period. Once the billing cycle concludes, your account will automatically be downgraded to the free tier.
Exceptions and Refund Processing
While subscriptions are non-refundable, if you believe you have been billed in error or experienced a severe technical fault that prevented you from using the service, please contact us within 7 days of the charge. Any exceptional refunds approved by our team will be processed back to your original payment method within 5-10 business days.